Communication is key to ensuring the patient experience that Shoreline is known for. One of the ways that Shoreline has been able to streamline communication amongst departments is to utilize our a walkie-talkie system throughout the practice.
With upwards of two dozen team-members in one location each day, it’s been necessary to hone in on the etiquette of utilizing our headsets.
begin by stating who you are communicating to (i.e. “back-office”)
keep your communication concise
communicate when you are transporting a patient from one department to another (i.e. “new patient tour starting” or “front desk, walking ______ to the front”)
should your communication requires a response, you will need to walk back if you do not receive the response after two attempts
remember to charge your radio at the end of each working day
do:
ask questions that require more than a “yes”, “no,” or similarly brief response
have back and fourth conversations over the headset
continue repeating your request if you do not receive your response. Often times, it’s difficult to talk-to or listen-to a patient while also listening to the radio; chances are your team-mate did not hear you or is unable to respond. Walk back to speak with your team-mate in person
take your radio or headset from office to office, unless requested by your team leader